PHONE +27 44 851 1234 | reservations@oubaaihotels.com

Spa Information & Guidelines

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Reservations
Please call Freesia Spa on +27 44 851 1233 or by dialing ext 1233 from inside the hotel to arrange your visit.

A valid credit card is required to hold your reservation.

Appointment
We suggest arriving 30 minutes prior to your treatment time to enjoy our tranquillity pool and relaxing Freesia Spa lounge. Otherwise, please arrive no less than 10 minutes prior to your scheduled treatment.

Late arrivals will be subject to a time reduction in treatment.

All gowns and slippers are provided in the spa.
Cancellation Policy
Cancellations and changes to your appointment are accepted up to five hours prior to your treatment. No-shows and changes made within five hours of your reservation will result in a charge of 100% of scheduled services.

Spa Etiquette
In consideration of the tranquil ambience of Freesia Spa and the privacy of others, we respectfully request that all guests turn off their mobile phones and other electronic devices when entering the spa.

Special Considerations
Guests with high blood pressure, heart conditions, those who are pregnant or those that have any other medical complications are advised to consult their doctor before enjoying Freesia Spa services. Please make your spa therapist aware of any medical conditions including allergies, ailments, disabilities or pregnancy. All children under the age of 16 must be accompanied by an adult at all times. No child below the age of 12 is permitted to have spa treatments.
facility usage

The heated pool may be utilised by guests at R150 per 30 minute session if no treatments are booked. All treatments do not include the usage of the steam rooms. If the steam room does not form part of your spa treatment booked, this may be utilised at R150 per 30 minute session. Please note that the use of these facilities is subject to prior booking and availability.

No child under the age of 12 is allowed to use these facilities.

Valuables
We encourage the use of your in-room safety deposit box for the safe keeping of valuables. Freesia Spa cannot accept responsibility for the loss of money or valuables that have been brought into the spa.
Group Reservations
For groups of six or more, please contact the spa concierge at +27 44 851 1233 to arrange your visit. A credit card guarantee and a 48-hour cancellation notice are required for group bookings.

Gift Certificates
Gift certificates are available for all Freesia Spa services and are valid six months from the date of purchase.

Products And Spa Boutique
Freesia Spa utilises the Babor and South African Kalahari inspired product lines in our full range of treatments. We encourage the continued use of these products in your home maintenance programme.

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